Company: DWP Digital
Location: West Midlands
Job Description:
DWP Digital is seeking a Lead Technical Architect to lead the design of the Digital Channels Contact Centre (DC3). You’ll guide the transformation of traditional voice services to an integrated omni-channel setup, shaping the architecture strategy and influencing senior stakeholders to enhance citizen interactions with public services.
This impactful role requires designing complex solutions across cloud and on-premise environments, while ensuring solutions meet strategic goals. Key responsibilities include managing architecture governance and mentoring team members.
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Posted: June 13th, 2026