Head of Operations

Job purpose:

We’re looking for a hands-on Head of Operations to lead the Operations team and elevate how we deliver experiences. This high-impact leadership role owns day-to-day events operations while driving smarter, more efficient processes across the team and business. Reporting into Managing Director.

Roles & responsibilities:

• Lead and motivate the Operations team which includes Senior Operations Manager, Operations Manager and Operations Executive
• Oversee seamless planning and delivery of events from start to finish. Largest event being up to 7,000 guests
• Review, improve, and implement operational processes to increase efficiency and consistency
• Set operational standards, KPIs, and best practices across all events
• Manage suppliers, budgets, staffing, and resource planning
• Ensure high standards of service, compliance, and health & safety

Personal specification and attributes:

• Senior operations role within the events and hospitality environment
• Experience withing the F1 industry
• Strong people leadership and stakeholder management skills
• Proven ability to redesign and improve operational processes
• Calm, decisive, and solutions-focused under pressure
• Experience working with CRM systems, e-ticketing systems and strong Microsoft skills
• Additional languages (particularly French) an added bonus

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