Customer Collections Advisor
Permanent | £27,796
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you’ll be doing
You’ll be in our busy Collections team helping to navigate our customers’ journey and bring people back to financial health. Taking ownership of a portfolio of customers with overdue debit balances, making outbound calls, managing queries via e-mail correspondence with collection goals and targets in place.
Key Responsibilities
Managing a portfolio of customers with overdue debit balances
Making approximately 100 calls per day
Handling and resolving queries and disputes via email correspondence
Achieving set collection team goals and targets
Securing payments and negotiating payment plans in a timely and satisfactory manner.
A little bit about you
Some Key requirements from you:
Self motivated & driven by targets
Confident speaking on the phone
Timekeeping & portfolio management
Desirable but not essential:
Sales experience or Collection based experience
Experience working in a high pressure environment
Handling difficult conversations with vulnerable customers
What you’ll get from us
As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…
An annual salary of £27,976
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