Support Services Manager (Permanent)

Annual leave: 30 days’ annual leave, plus bank holidays Permanent, Full-time (37 hours) role Hybrid working:  Flexible working arrangements to support work-life balance  As a Service Manager for Choice Based Lettings, you’ll lead our dedicated teams to ensure the smooth and efficient delivery of the Homefinder service across Somerset. Providing leadership for the Homefinder service, ensuring policies are followed and developed appropriately. Acting as the escalation point for complex cases, including reviews and complaints. Building strong relationships with partners and representing the service at key meetings. Managing and developing staff, supporting a positive and effective team culture. We offer ongoing support, training and guidance to help you be the best you can be, but it will really help if you have: Comprehensive understanding of housing legislation, Homefinder policies and the Choice Based Lettings process. Experience leading or supervising staff, with the ability to motivate, support and develop a high‑performing team. Strong problem‑solving and conflict‑resolution abilities, with experience handling complex customer cases or complaints. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply. We offer great training and development opportunities, with supportive management. We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home. Generous annual leave allowance, with the opportunity to purchase additional leave Staff discounts in gyms. Employee Assistance for the times you may need some support and a variety of employee wellbeing services. Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme. A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings. My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more For more information about the role, you can contact Sam Wenden-de-Lira (Head of Service) on  sam….