We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.
We are now seeking an experienced Hotel Operations Manager to support the General Manager in the daily operations of our busy Bowfield Hotel and Spa. You will possess strong leadership and an extensive knowledge of hotel operational departments. Naturally, you will have great people skills and the abilidy to develop a strong team around you.
Duties include
- Lead and oversee operational departments ensuring efficiancies
- Have strong knowledge of Food & Beverage operations
- Ensure effective service delivery to drive guest satisfaction
- Guide and develop department managers
- Impliment company policies and procedures including systems and tools
- Manage guest complaints and resolve issues promptly
- Health and Safety compliance
- Deputise in the absence of the General Manager
The person
- Proven leadership experience in a multi department hotel.
- Strong understanding of guest services and hospitality standards
- Experienced in managing diverse teams in a fast paced enviroment
- Fantsastic organisational skills with the ability to prioritise tasks
- Be hands on at the right time in the right place
- Be able to develop high perfoming teams
Skill and experience are necessary to do this job, but more than anything else, we want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!
We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.
We make life better for our team by:
- Offering great perks and benefits to be enjoyed by you and your family!
- Sharing our profits with you after 1 year of service
- Giving you free meals, soft drinks and hot drinks on shift
- Listening to our team via surveys and feedback sessions
- Offering free wellbeing services and resources, for help whenever you need it
- Creating great learning and development opportunities to support your career
#J-18808-Ljbffr…