PowerShield is a global leader in battery monitoring, with over 20 years of expertise focused on safety, reliability, and efficiency. We provide state‑of‑the‑art solutions to monitor and analyze the status of individual batteries and entire systems, ensuring safety and maximizing battery lifespan. Our technology helps customers minimize failure risks and improve energy system performance, offering reliable insights to protect businesses and their operations. Located in Milton Keynes, PowerShield delivers exceptional service and innovative tools to enhance performance and secure long‑term value for our clients.
Role Description
The Junior Field Service Engineer will support the operation, maintenance, and installation of PowerShield systems within the critical data environment of our customers. Working under the guidance of senior engineers, this role focuses on developing technical skills while ensuring high levels of system reliability and customer satisfaction. The position offers hands‑on experience in critical electrical infrastructure and exposure to industry best practices.
Key Responsibilities
- Assist with routine maintenance activities at customer facilities, following operational standards and safety procedures.
- Support troubleshooting of system issues and assist in implementing corrective actions.
- Participate in installation, commissioning, and testing of PowerShield systems.
- Work alongside senior engineers, contractors, and vendors on maintenance and service tasks.
- Help carry out site surveys, basic testing, and on‑site support activities.
- Provide first‑level customer support via phone and email, escalating issues when necessary.
- Assist with administrative and compliance tasks such as system forms, inspections, stock checks, PAT testing, and equipment calibration.
- Maintain accurate maintenance records, work orders, and reports.
- Follow all relevant electrical codes, safety regulations, and company procedures.
- Contribute to a safe working environment and a customer‑focused service culture.
Qualifications & Experience
- Electrical Engineering or Installation or a related technical field (or working towards).
- 0–2 years of experience in electrical or field service environments (internships or apprenticeships considered).
- Basic understanding of electrical systems such as UPS, batteries, and power distribution is desirable.
- Willingness to learn preventive maintenance practices and troubleshooting techniques.
- Strong interest in developing a career in field service engineering.
Geographical Coverage & Scope
- UK: Support service activities under supervision.
- Europe: Occasional support opportunities as experience develops.
Soft & Other Skills
- Good problem‑solving skills and eagerness to learn
- Team player with a proactive attitude
- Customer‑focused mindset
- Ability to follow instructions and work independently when required
Education and Experience
- Electrical engineering background (academic or vocational)
- Basic knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Fluent in English (mandatory)
- Additional languages (e.g., French) are an advantage
- Eligibility to work in the UK
- Full onsite training will be provided
Workplace Location
Office located at PowerShield UK office in Milton Keynes
Approximately 90% of time spent at customer sites
Other Requirements
- Full clean UK driving license
Travel
- UK travel: Up to 90% (customer and on‑site visits)
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