Job Overview
An exciting opportunity is available for an Assistant Patient Administration Manager working in the Gynecology/Gynae-oncology team. This role would provide support to the Patient Administration Manager and requires a proactive approach that includes taking responsibility for ensuring achievement of national waiting time targets and managing efficient booking processes across multiple sites in response to the needs of a diverse and critical patient group.
In addition, the applicant must have excellent communication and team management skills, the ability to prioritise their own workload and have a professional attitude. There is a need to be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust. We would welcome candidates who do not hold the Level 3 Team Leading/Supervisor qualification, as this could be offered during employment.
Main Duties of the Job
To provide support in delivering an efficient and effective patient administration service to support the Trust’s ambition to deliver high quality, well‑coordinated care for patients and service users and to support consultants and clinical teams to function effectively.
Supporting the management and standardisation of administrative processes associated with patient pathways in line with national policy guidance and organisational standard operating procedures to ensure effective patient access and waiting list management for the clinical group.
Assisting with effectively tracking complex patients’ progress through multiple pathways to ensure good clinical outcomes and a positive patient experience, including cancer targets, 18‑week status etc at group level (i.e. planning, tracking, negotiating).
Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay to the Patient Administration Manager, Service Manager and Deputy Group Director of Operations as appropriate.
Deputising for and supporting the Patient Administration Manager in relation to patient tracking and theatre scheduling.
Supporting the introduction and implementation of new working practices and technology, e.g. speech recognition, UNITY etc.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides community and acute services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first‑class, purpose‑built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We Have Three Newly Emerging Strategic Objectives
- Our People – to cultivate and sustain happy, productive and engaged staff
- Our Patients – to be good or outstanding in everything we do
- Our Population – to work seamlessly with our partners to improve live
Detailed Job Description And Main Responsibilities
Please see attached Job Description and Person Specification for full details on the main duties and responsibilities.
Person Specification – Experience
No explicit experience required beyond NHS experience, knowledge of waiting list or 18‑week pathway management systems, and knowledge of PAS systems and other relevant databases.
Person Specification – Essential Criteria
- Experience within the NHS
- Knowledge of waiting list or 18‑week pathway management systems
- Knowledge of PAS systems and other relevant databases
Person Specification – Desirable Criteria
- Knowledge of Winscribe dictation system
- Knowledge of ORMIS theatre system
- Cancer Services knowledge and/or experience
Qualifications – Essential Criteria
- GCSE English and Maths Grade C and above
- NVQ in a relevant subject to the role i.e. Business Administration or Leadership and Management or willingness to work towards
- Excellent IT skills
- Evidence of relevant continuing professional development
- AMPSAR qualification or evidence of extensive knowledge of medical terminology
Qualifications – Desirable Criteria
- RSA Typing Level 2
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