We are seeking experienced Salesforce Business Analyst with strong expertise in banking domain who will oversee the planning, execution, and successful delivery of projects
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role:
We are seeking a skilled Salesforce Business Analyst to join our Onboarding Migration Team, supporting the migration of customer data across platforms. This role is critical in ensuring smooth onboarding processes and successful delivery of migration projects. You will work closely with cross-functional teams to elicit requirements, manage stakeholders, and document both current and future state workflows.
Key Responsibilities
- Lead and facilitate workshops to gather and validate business requirements
- Engage with stakeholders to understand business needs and priorities
- Document As-Is and To-Be process flows
- Manage and prioritize change requests and requirements
- Define and maintain project scope documentation
- Use Jira to track and manage requirements and tasks
- Support change management activities related to onboarding and migration
- Collaborate with technical teams to ensure alignment between business and technical requirements
Your Skills:
Mandatory Skills & Experience
- Proven experience as a Business Analyst in complex environments
- Strong skills in requirements elicitation, stakeholder management, and workshop facilitation
- Proficiency in Jira for tracking and managing requirements
- Experience in documenting project scope, process flows, and change requests
- Understanding of change management principles
- Experience in API requirements and design
- Background in Salesforce (including workflows and platform knowledge)
- Prior involvement in technical migrations of customer data across platforms
We are a Disability Confident Employer:
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
- Please opt in during the application process.
Make It Real (what does it mean for you):
- You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
- To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
- You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
- You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Why you should consider Capgemini:
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
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