Installation Manager

Better places, thriving communities. Installation ManagerWe are seeking a highly organised and driven Installation Manager to lead and oversee our installation operations within Marlowe Kitchen Fire Suppression. This is a pivotal role responsible for ensuring the efficient delivery of installations, effective resource planning, and high levels of customer satisfaction.You will manage day-to-day operations, support field engineers and schedulers, and drive performance against key business targets, ensuring projects are delivered safely, on time, and to the highest quality standards.Key ResponsibilitiesDaily Operations Manage and review the daily planning schedule, identifying aborted jobs and revisits, and liaising with engineers and clients to arrange re-attendance and confirm applicable chargesProvide hands-on support and direction to the scheduling team to ensure efficient allocation of workManage engineer availability, including holiday approvals and sickness reporting within required timeframesMaintain and resolve installation query logs, ensuring all issues are addressed promptlyIdentify and resolve stock-related issues to avoid delays to installationsMonitor and reduce avoidable no-charge works, taking corrective action within 24 hoursHandle customer complaints and non-conformances, ensuring timely response and resolutionProvide reasonable out-of-hours support to installation engineers when requiredEnsure full compliance with health and safety standards across all installation activities Weekly Management Lead scheduling and planning meetings to ensure workloads, resources, and materials are aligned with delivery timelinesDrive engineer utilisation by optimising scheduling and increasing productivity where possible Prepare and present weekly reports to senior leadership, covering: Forecasted workload and performanceCustomer complaints and resolutionsInstallation challenges and improvementsLead times and service delivery metricsEngineer and scheduler performance updatesRevisits analysis and root cause identificationProgress of trainee developmentFleet compliance and performance monitoring Monthly Performance & Leadership Ensure all completed works are closed and invoiced within the month, achieving high completion targetsDeliver against monthly revenue and margin targets, particularly for Ansul system installationsMaintain oversight of engineer certifications and training complianceEnsure annual product audits are completed for each engineerLead team performance management, including addressing disciplinary matters where requiredMaintain optimal team capacity, reviewing headcount and workload demands regularlyDrive cost efficiencies, including reducing reliance on subcontractorsDefine and standardise installation timescales for different project typesCommunicate commission structures and performance updates to engineersApprove and coordinate bonus payments in collaboration with the Office ManagerAttend monthly sales meetings to align operational delivery with business developmentProduce and distribute technical bulletins to support continuous improvement and knowledge sharing About YouYou are a proactive and results-driven leader with a strong background in installation or field service management. You thrive in a fast-paced environment and have a proven ability to manage teams, improve processes, and deliver against operational and financial targets.Skills & Experience Proven experience in an Installation Manager, Operations Manager, or similar leadership roleStrong understanding of scheduling, workforce planning, and field operationsExperience within fire suppression, fire safety, or related technical industries (highly desirable)Commercial awareness with the ability to manage revenue, margins, and costs effectivelyExcellent organisational and problem-solving skills with strong attention to detailConfident communicator with the ability to engage effectively with engineers, clients, and senior stakeholdersExperience managing performance, KPIs, and continuous improvement initiativesKnowledge of health and safety regulations and compliance requirementsAbility to lead, motivate, and develop high-performing teams Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at ….