Housing Complaints Officer

Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council’s Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports
• Ensure all complaints are managed in line with policy, escalating where necessary
• Act as the first point of contact for customer information, coordinating responses across teams
• Liaise with tenants regarding works programmes and investment plans
• Attend customer meetings, inductions, open days, and engagement events
• Gather and analyse tenant satisfaction data, identifying trends and areas for improvement
• Support the Project Manager with reports and action plans to enhance service performance
• Record and promote positive customer feedback to support service improvement

Requirements:

• Strong communication and interpersonal skills
• Experience handling complaints, customer enquiries, or tenant liaison
• Full UK Drivers Licence

Please reply with an up to date CV ASAP if this role would be of interest to you!