Head of Operations – Healthcare

ROLE: Head of Operations – Healthcare

HOURS: 40 hours per week, Monday to Friday (occasional Saturday as required)

LOCATION: St George’s Hospital, Blackshaw Road, Tooting, SW17 0QT

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Head of Operations who will lead a large, multi‑service healthcare contract across cleaning and catering services.

Role Responsibilities:

• Lead operational excellence across all service lines.
• Build strong client relationships and act as a trusted partner.
• Drive strategic planning, performance management and succession planning.
• Ensure compliance, safety and value for money in all operations.
• Representing Mitie professionally in client meetings and forums.

Required Qualifications:

Applicants must meet the below defined requirements for the role.

• Strong leadership and stakeholder management skills.
• Strategic thinker with hands‑on operational experience.
• Excellent communication, negotiation and decision‑making abilities.
• Financial acumen including P&L responsibility.
• Proficiency in Microsoft Office, CAFM, COUPA, SuccessFactors and analytics tools.
• A strong understanding of the NHS Cleaning Standards.

There’s a place for you at Mitie – join us today!

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