Director of Data Center EMEA/APAC

Location: UKReports To: Global Head of Infrastructure OperationsFunction: JLL/T – Global TechnologyPosition: Director of Data CenterJob Overview: Reporting to the Global Head of Infrastructure Operations, the role holder is accountable for the I&O operational services & delivery portfolio within the JLL EMEA and APAC region.

What your day-to-day will look like:

• Manage the availability of IT Infrastructure services working in partnership with 3rd party providers
• Monitor and report regularly to key stakeholders. IT performance relative to service commitments
• Define & deliver a continual improvement plan in line with the IT Strategy & Roadmap.
• Create and deliver proposals for improving systems performance and enhancing delivery
• CI&A AMERICAS Budgetary responsibility/management in relation to I&O across the EMEA and APAC region
• Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors
• Ensure ALL Infrastructure related Incidents and work requests are appropriately prioritized and dealt with in line with agreed SLAs
• Input into (EMEA-APAC) IT Infrastructure & Operational suite of reporting and metric packs inc. that of key partners. Ensuring regular meaningful MI is provided to JLL requestors within the process.
• Major technology project engagement – early engagement on major technology projects run by all towers. Have input on the operational aspects of each project within region to promote best practice and define potential solutions
• Vendor engagement – build effective relationships with key vendors and develop and maintain an understanding of their product roadmaps
• Develop a knowledge and comprehension of the JLL Technology strategy and road map to a point where it can be communicated to the business stakeholders of all levels in a language, they will understand
• Oversee the launch of regional CI&A solutions and help to maximize the positive impact on the organization
• Collaborating with the Project Management Office on the intake process and prioritization of candidate projects across the region

Required Skills and Experience

• Minimum of 15 years in a Technology leadership role or equivalent combination of education and experience
• Strong customer and delivery focus, meeting and exceeding customer experience!
• Experience of operating at a senior management level in IT, preferably global business, experience in delivering through a range of IT operating models including on premise, shared and outsourced operating including IaaS
• Demonstratable IT Domain Knowledge including: Network: SDWAN, VPN, Switching, Routing, NGFW
• Experienced in working on multiple technology projects at once
• Demonstrable ability to co‑ordinate a diverse set of resources and teams, ensuring focus upon a set of agreed business goals / objectives
• Able to define ‘best practice’ and relate to the development of required processes, to support the operational aspects of IT
• Can demonstrate engagement with the delivery of change and the introduction of new initiatives
• Knowledge of management of annual budgeting cycle

Skills

• Personable, team player able to quickly settle into the role
• Quick thinker
• Evidences a rounded attitude to solutioning
• Excellent communicator and presenter who can deliver well structured, concise and accurate documents, and reports
• A strategic thinker, capable of understanding the longer-term goals of an operational environment
• The role requires someone with an eye for detail and an intuitive feel for when something needs improvement
• Operational Infrastructure and service delivery background beneficial, with a get it done attitude.
• Ability to create business focused MI packs for project/team reporting
• Ability to both listen and take instructions. Not afraid to check understanding from the outset and to reference back, when necessary, to ensure common objectives across the team
• A positive disposition to work, a can-do attitude with flexibility towards the working day
• Self‑motivated, self‑starter with ambition driven through performance and results.
• Communications: Teams/Cisco IPT, Avaya, Teams, WebEx
• Collaboration Tools: SharePoint, O365
• Compute: HCI, VMware, Nutanix, Nasuni
• VDI Solutions: Citrix, AWS
• Storage: SAN, NAS, DELL/EMC, Solid State, NetApp
• Service Management: ITIL, IPC, ServiceNow
• Knowledge of Public/Private cloud Platforms (Azure/AWS)

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