Contract type: PermanentHours: 37.5 hours per week, Mon-FriOperational patch: Supporting the Chief Customer Office across our full Bromford Flagship geographyClosing date: Monday 6 April 2026
About the role
We’re looking for an Executive Support Manager to provide exceptional, high level support to our Chief Customer Officer and wider Customer Experience (CE) leadership team. It’s an exciting and fast paced role at the heart of the directorate – coordinating priorities, enabling delivery of our business plan, and ensuring our strategic office operates smoothly and effectively.
You’ll work closely with senior leaders, using your insight, judgement and organisational strengths to ensure business critical activity stays on track. This is a brilliant opportunity for someone who thrives in a varied, high visibility role and enjoys making things happen behind the scenes.
What you’ll be doing
You’ll lead the day to day running of our CE strategic office, ensuring programmes of work, key meetings and directorate priorities are well organised, well communicated and delivered with quality.
You’ll support senior colleagues with business planning, project coordination, reporting and governance – and you’ll play an important role in shaping clear, confident communications across the directorate.
This role will see you juggling multiple priorities, working at pace and building strong relationships across CE and beyond. It’s a role for someone who’s proactive, trusted and comfortable navigating both detail and big picture thinking.
What you’ll bring
A short summary of the essentials:
- Strong experience supporting senior leaders in a complex or fast moving environment
- Confident communicator with excellent written, verbal and presentation skills
- Ability to manage multiple priorities and coordinate programmes of work
- Comfortable using insight, data and structured reporting to drive clarity
- Highly organised, collaborative and confident working with stakeholders at all levels
- Experience preparing papers, agendas, briefings or senior level reporting
- A proactive, solutions focused mindset with genuine passion for customer experience
Why this role matters
Our Customer Experience directorate is at the core of how we deliver safe, warm homes and great service. This role ensures our strategic activity runs smoothly, decisions are informed, communication is clear, and senior leaders are supported to deliver their best work. You’ll help keep us aligned, connected and moving forward – making a visible difference to colleagues and customers.
Apply by
If you’re motivated by the opportunity to shape, support and strengthen a high performing customer directorate, we’d love to hear from you. Please submit your application through our website by Monday 6 April 2026.
Submitting online ensures your details are captured accurately and allows us to consider every applicant fairly. Early applications are encouraged, as we review them throughout the campaign and may close the advert early if we receive a high volume of interest.
This recruitment process will involve a two stage assessment, giving you the opportunity to demonstrate both your experience and your approach to the role.
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