As a Business Administrator, youll work closely with our Administration Manager and wider teams to ensure our systems, processes, and patient records are accurate, efficient, and fully compliant. Youll be a key part of keeping everything running smoothly; supporting clinical and administrative teams to deliver excellent patient services.
- Maintain and update clinical systems, ensuring accurate and secure patient records
- Process incoming clinical correspondence, including scanning, coding, and workflow allocation
- Support clinical coding to ensure records reflect patient care accurately
- Assist with referral processes, ensuring timely and accurate submissions
- Help manage appointment scheduling, clinic templates, and capacity
- Run and manage patient recall systems (e.g. screenings, immunisations, long-term conditions)
- Communicate with patients via letters, SMS, and online systems
- Support QOF and enhanced services through patient identification and recall activity
- Produce reports and run searches to support performance and service delivery
- Maintain high data quality by identifying and correcting record discrepancies
- Work with external NHS systems such as Open Exeter, ERS, PCSE, and Gateway
- Process patient registrations, transfers, and record updates
- Manage incoming and outgoing correspondence (electronic and postal)
- Collaborate closely with both clinical and administrative teams
- Escalate queries or concerns appropriately when needed. YMG is a large inner-city GP practice and our own Primary Care Network, serving a population of 45,000 across seven sites.
We care for our people so they can care for our patients. We are forward-thinking, innovative and supportive organisation, committed to delivering high-quality patient care through qualified and motivated colleagues. Our diverse workforce spans all roles including GPs, ANPs, UCPs, Pharmacists, Pharmacy Technicians, Nurses, Assistant Practitioners, Health Care Assistants, Care Coordinators, Link Workers, Mental Health Workers, Administrative, Digital, operational, financial and managerial.
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