Administrator/Receptionist

South London and Maudsley NHS Foundation Trust (SLAM) is offering a full‑time Administrator/Receptionist position at Tyson West 1 Ward, Bethlem Royal Hospital, Beckenham.

Employment Details

• Contract: Permanent
• Working pattern: Full‑time, Monday‑Friday, on site (no remote working)
• Pay: £29,651 to £31,312 per annum inclusive of HCAS
• Band: 3
• Closing date: 12 December 2026
• Posted: 30 December 2025

Responsibilities

• Provide an effective and efficient reception and administrative service, including handling telephone enquiries, taking and passing accurate messages to the relevant team member.
• Interact with the public face‑to‑face in a courteous and kind manner and direct them to the appropriate professional.
• Manage supplies of patient information such as welcome packs and monitoring stationary and office stock.
• Assist with data entry, scanning and uploading documents to the Trust patient database and support statistical reporting.
• Book interpreters, taxis and other service users as required.
• Assist in the completion of mandatory training and participate in regular supervision and annual appraisal meetings.
• Perform any additional duties requested by the Business Manager or Team Leaders to support the multidisciplinary team.

Qualifications

• Essential: Good standard of general education including English and Mathematics grades A‑C (A).
• Essential: One year experience as a receptionist or secretary in an office environment.
• Essential: Excellent written communication skills, good telephone manner, and proficiency with Microsoft Office (Word, Outlook, Excel).
• Essential: Awareness of confidentiality and ability to work under pressure.
• Desirable: Administration qualification or demonstrable experience.
• Desirable: Experience working in an NHS or social services environment.
• Desirable: Understanding of mental health awareness.
• Desirable: Experience with electronic patient record systems and the Electronic Patient Journey System (ePJS).
• Desirable: Experience of racial awareness/diversity training.

Benefits

• Multi‑disciplinary team working environment.
• Generous pay, pension and leave package.
• Work‑life balance with flexible working options (part‑time, job sharing).
• Career development opportunities through mentoring, coaching, and leadership programmes.
• Car leasing scheme and NHS discounts for staff.
• Trust Values and Behaviours: Kindness, Respect, and Together.

Additional Information

• No visa sponsorship is offered.
• Applications requiring Skilled Worker sponsorship will be considered alongside other applications.
• Subjects to a Disclosure and Barring Service check in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
• Candidate must be able to provide a criminal record certificate where required for skilled worker application.

Contact

Admin Lead Nina CollinsEmail: nina.collins@slam.nhs.ukPhone: 07790 177 175

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