Senior Account Director

About the Role

As a Senior Account Director, you will own and lead strategic relationships for a portfolio of key brands and campaigns within a digital advertising agency. Translate business goals into integrated, data-informed campaigns; steward cross‑functional teams; and ensure profitable, high‑quality delivery. Serve as the executive client liaison, drive growth through ongoing value, and mentor more junior members of the team.

Responsibilities

• Act as the senior client partner for complex digital platform engagements, including websites, mobile applications, e‑commerce ecosystems, and customer experience initiatives.
• Advise executive stakeholders on digital experience strategy, platform investment decisions, customer journey optimisation, and digital transformation opportunities.
• Develop trusted relationships with senior client stakeholders across Marketing, Digital, Product, Technology, and Customer Experience functions.
• Identify opportunities to expand agency partnerships through platform modernisation, digital product innovation, customer experience enhancement, and ongoing optimisation programmes.
• Shape strategic roadmaps and growth plans that align platform investments with broader business objectives and measurable outcomes.
• Partner with Product, Technology, Experience Design, and Delivery leaders to ensure strategic alignment across programmes and initiatives.
• Provide executive‑level guidance on emerging technologies, digital trends, AI‑enabled solutions, and evolving customer expectations.
• Lead commercial discussions relating to platform strategy, digital transformation programmes, retained services, and long‑term partnership growth.
• Support new business opportunities involving digital platforms, customer experience transformation, and integrated technology solutions.
• Serve as a senior escalation point and trusted adviser for complex platform and digital experience engagements.

About You

• 8+ years of account management experience in digital advertising, marketing, or related agencies; proven track record managing high‑value, high‑volume interdisciplinary work.
• Demonstrated ability to manage large‑scale, multi‑channel campaigns (e.g., digital, social, display, video, search) and deliver on client objectives.
• Strong leadership and relationship‑building skills; proven ability to influence, negotiate, and present to senior stakeholders.
• Excellent organisational skills, budget literacy, and comfort with Excel/Google Sheets for forecasts, P&L, and reporting.
• Strategic thinker with a data‑driven mindset; able to turn insights into actionable recommendations.
• Clear, confident communicator with excellence in written and verbal presentation; adept at facilitating workshops and senior client meetings.

Not a must, but a plus

• Experience with complex technical projects (websites and native applications)
• Knowledge of performance marketing, media planning, and analytics platforms.
• Background in proposal writing, RFP responses, and new business development.
• Familiarity with project management tools (e.g., Asana, Monday, Jira) and CRM systems.

Monks does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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