Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all our professionals to take a proactive and responsible approach toward risk management.
Customer Service Advisor – Glasgow Contact Centre
Location: Glasgow (Contact Centre)
Shifts:
- Shift A – Monday to Sunday 08:00 – 16:00 (work 1 in 2 Saturday’s or Sunday’s, flexible lieu day)
- Shift B – Monday to Sunday 10:00 – 18:00 (work 1 in 2 Saturday’s or Sunday’s, flexible lieu day)
As a Customer Service Advisor you’ll be the first point of contact for customers over the phone. You’ll act as a listener and problem solver, providing immediate and empathetic support in a high‑volume environment.
Responsibilities
- Act as the first point of contact for customers over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Update customer records
- Help keep our customers and the bank safe
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
What You’ll Bring
Professional Experience – Passionate about delivering outstanding customer service, whether face‑to‑face or via telephony. A background in financial services isn’t essential – training will be provided.
Key Skills – Excellent listening and communication skills; ability to understand customer needs; team‑working; flexible, proactive and inquisitive; availability to work varied tasks and shifts.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary & Benefits
Salary Range: £25,000 – £31,579 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- £500 annual cash allowance for benefits
- 25 days’ holiday plus bank holidays (increases to 26 after 5 years of service; option to purchase up to 5 contractual days per year)
- Voluntary healthcare benefits at discounted rates – medical, dental, health assessments
- Pension: Santander contributes 8% of salary, up to 12.5% if you contribute (cash option available)
- Protection: Company‑funded death‑in‑service benefit, income protection insurance, discounted life assurance and critical illness cover options
- Share plans – opportunities to save or invest in Santander share plans
- Employee access to Santander products (Edge Current Accounts, Credit Cards, other deals and discounts)
- Competitive rewards and recognition for impact and value added
- Wellbeing support across physical, mental, social and financial pillars – apps, gym access, online classes, mental health support
- Support for maternity, pregnancy and parenthood – enhanced leave, childcare options, tailored wellbeing programs
- Volunteer opportunities to give back to community
- Global growth opportunities across the international network
Local Compliance
We are proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We commit to an accessible, fair and welcoming recruitment experience for all candidates.
All roles are site‑based with a hybrid working pattern. Colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles). Consider travel distance, time and cost when applying.
Right to Work in the UK
- All candidates must have the right to work in the UK to commence employment with Santander.
What To Do Next
If this sounds like a role you are interested in, please apply. If there’s anything we can do during the recruitment process to help you achieve your best—such as alternative application format or additional assistance—contact us at resourcing@santander.co.uk.
#J-18808-Ljbffr…