2nd Line Support Engineer

Job Title: 2nd Line Support Engineer – Networking & Infrastructure Support

Salary: £30,000- £37,000

Location: Birmingham

A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure

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Key Responsibilit

• iesProvide Level 2 technical support across networking, infrastructure, and cloud servic
• es.Troubleshoot complex networking issues, including VLANs, routing, and switchi
• ng.Configure and maintain VLANs, ACLs, and firewall polici
• es.Diagnose Spanning Tree issues and network performance proble
• ms.Support and maintain firewall, switching, and wireless infrastructu
• re.Perform firmware and software upgrades on networking equipme
• nt.Manage and maintain virtualisation environments (VM lifecycle managemen
• t).Support Microsoft 365 services, including Exchange, Teams, and SharePoi
• nt.Assist with Azure infrastructure and understanding of cloud resource fundamenta
• ls.Support SAN storage environments and understand storage architecture basi
• cs.Perform remote troubleshooting of technical incidents and service reques
• ts.Work within an ITSM ticketing system, managing incidents, prioritisation, and escalati
• on.Maintain and update technical documentation and knowledge base articl
• es.Assist with backup technologies and data protection process

es.Required Skills & Experi

• enceStrong troubleshooting and analytical problem-solving sk
• illsExperience support
• ing:VLAN configuration and manage
• mentStatic routing on switches and firew
• allsACL creation and modifica
• tionInbound and outbound firewall poli
• ciesSpanning Tree troubleshoo

tingFirewall Experi

enceExperience supporting at least one of the following vend

• ors:Check P
• ointCisco Me
• rakiJun

iperSwitching Experi

enceExperience support

• ing:HPE / A
• rubaCisco Me

rakiWireless Networ

kingExperience supporting wireless environments includ

• ing:HPE A
• rubaCisco Me
• rakiC

iscoVirtualisa

tionExperience supporting virtual environments includ

ing:Hyp

• er-VVM lifecycle management (create/delete/snapshots/maintena
• nce)Virtual switch manage

mentVM

• wareVM lifecycle manage
• mentVirtual switch manage

ment…