A General Practice Assistant (GPA) will supportGPs in the smooth running of clinics by performing the more routineadministration and clinical tasks on behalf of the GP freeing up their time tofocus on the patient.
Main duties of the job
Duties mayinclude, and may not be limited to:
Working with the PCN leadership teamto design, plan and implement the PCN vision and strategy.
Sorting all clinical post andprioritising for the GP in terms of actions.Signposting some post to others such as clinical pharmacist etc.
Extracting all information fromclinical letters that needs coding and adding to notes
Arranging appointments, referrals,tests and follow up appointments of patients
Preparing patients prior to going into see the GP, taking a brief history and basic readings in readiness for theGP appointment.
Completing basic (non-opinion) formsand core elements of some forms for the GP to approve and sign such asinsurance forms, mortgage, benefits agency forms etc
Filtering test results based on setprotocols to minimise those requiring opinions form the clinicians
Assisting the clinical staff ingeneral to alleviate workload that can safely and appropriately be delegated tothe GPA
Explaining treatment procedures topatients
Helping the GP liaise with outsideagencies e.g. getting an on call doctor on the phone to ask advice or arrangeadmission while the GP can continue with their consultation(s)
Supporting the GP withimmunisations/wound care
About us
Primary Care Networks (PCNs) have been created to facilitatedelivery of more integrated care. They cover defined geographical areas toenable them to better respond to the needs of local populations and buildrelationships across wider primary care within natural neighbourhoods. Bydesign they are small enough for relationships to flourish, but large enough toprovide a broad scope of services.
Job responsibilities
Duties:
Duties may include, and may not be limited to:
Arranging appointments, referrals,tests and follow up appointments of patients
Dipping urine, taking blood pressureand calculating the average
Filtering test results based on setprotocols to minimise those requiring opinions form the clinicians
Completing basic (non-opinion) formsand core elements of some forms for the GP to approve and sign such asinsurance forms, mortgage, benefits agency forms etc
Assisting the clinical staff ingeneral to alleviate workload that can safely and appropriately be delegated tothe GPA
Helping the GP liaise with outsideagencies e.g. getting an on call doctor on the phone to ask advice or arrangeadmission while the GP can continue with their consultation(s)
Working with the PCN leadership teamto design, plan and implement the PCN vision and strategy
Help patients navigate practiceservices, ensuring they receive appropriate support
Confidentiality:
In the course of seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters.They do so in confidence and have the right to expect that staff willrespect their privacy and act appropriately
In the performance of the dutiesoutlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, practice staffand other healthcare workers.
They may also have access toinformation relating to the Practice as a business organisation. All such information from any source is to beregarded as strictly confidential
Information relating to patients,carers, colleagues, other healthcare workers or the business of the Practicemay only be divulged to authorised persons in accordance with the Practicepolicies and procedures relating to confidentiality and the protection ofpersonal and sensitive data
Quality:
The post-holder will strive to maintain quality withinthe Practice, and will:
Alert other team members to issues ofquality and risk
Work to practice protocols
Assess own performance and takeaccountability for own actions, either directly or under supervision
Contribute to the effectiveness of theteam by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals inother agencies to meet patients needs
Effectively manage own time, workloadand resources
Health & Safety:
The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the Practice Health& Safety Policy, to include:
Using personal security systems withinthe workplace according to Practice guidelines
Identifying the risks involved in workactivities and undertaking such activities in a way that manages those risks
Making effective use of training toupdate knowledge and skills
Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free from hazards
Equality and Diversity
Acting in a way that recognises theimportance of peoples rights, interpreting them in a way that is consistentwith Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needsand beliefs of patients, carers and colleagues
Behaving in a manner which iswelcoming to and of the individual, is non-judgmental and respects theircircumstances, feelings priorities and rights.
Acting in a way that recognizes theimportance of peoples rights, interpreting them in a way that is consistentwith Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needsand beliefs of patients, carers and colleagues
Behaving in a manner which iswelcoming to and of the individual, is non-judgmental and respects theircircumstances, feelings priorities and rights.
General
To undertake any other dutiescommensurate with the role, within the bounds of his/her own competence.
Person Specification
Experience
- Experience in a healthcare or GP practice setting is desirable but not essential
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attend all relevant annual updates
- Inform the lead GP of any concerns regarding GPA role and any professional development needed
- Be aware of own professional boundaries and what to do when reached
Communication
- The post-holder should recognise the importance of effective communication within the team and will strive to:
- Excellent communication and interpersonal skills, with a compassionate approach to patient care
- Ability to work well within a team and adapt to the needs of a busy practice
- Be familiar in all mediums of communications such as email, tasks, telephone etc
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Communicate effectively to outside agencies
- Communicate clearly with their lead GP
Quality
- The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Work to practice protocols
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Strong administrative and organisational abilities, with attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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