Overview
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regent’s Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.
Hotel discounts, Health cashback plan, Meals on duty, Pension scheme, Loyalty rewards and referral bonuses, and much more.
Join our team as a Receptionist and Guest Experience and be the welcoming face of The Level – our exclusive luxury experience. You’ll ensure every guest enjoys 5-star service, from arrival to departure.
Mission
To provide a warm, professional, and personalized welcome to every guest, ensuring their journey from check-in to check-out is seamless, memorable, and reflective of a five‑star experience.
Responsibilities
- Deliver a personalized 5‑star experience to every guest, ensuring unmatched attention to detail from arrival to departure.
- Deliver a warm, personalized welcome and create memorable guest experiences.
- Manage check‑in and check‑out efficiently using Opera and PDQ systems.
- Promote hotel services and upsell to enhance guest satisfaction and revenue.
- Handle guest queries and feedback with professionalism and care.
- Maintain high grooming standards and represent the brand with elegance.
- Support loyalty programs and encourage guest engagement with Melia Rewards.
- Ensure data privacy, safety, and compliance with all hotel protocols.
- Be flexible and proactive, contributing to a seamless team operation.
Qualifications
- A confident, polished communicator with a passion for luxury service.
- Strong operational knowledge of Opera, PDQ terminals, and front desk processes.
- A team player who thrives in a dynamic, high‑end hospitality environment.
- Attention to detail, initiative, and a warm, welcoming attitude.
Benefits
- 28 days’ holiday including 8 public holidays.
- Contributory pension scheme.
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
- Discounted dental and health cover with HSF.
- Great discounts with Melia Hotels Worldwide (Friends & Families discounts).
- Personal development programs designed to support your career from the start, with unlimited access to an online learning platform.
- Awards and recognition programs – loyalty bonuses and referral incentives.
- Career growth – opportunities to progress and access to a network of over 350 hotels worldwide (subject to local rights to work rules).
- High street discounts with Perks at Work.
- Meals on duty, payday parties and laundry.
Equal Opportunity & Diversity Statement
At Meliá Hotels International, we promote equality and diversity and avoid discrimination on the basis of disability, race, religion, gender, age, or other protected characteristics. We encourage a culture of inclusion that reflects our commitment to effective equality. Our company is also committed to a socially responsible team and sustainable future.
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