Job Title: 2nd Line Support Engineer – Networking & Infrastructure Support
Salary: £30,000- £37,000
Location: Birmingham
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure
.Key Responsibiliti
- esProvide Level 2 technical support across networking, infrastructure, and cloud service
- s.Troubleshoot complex networking issues, including VLANs, routing, and switchin
- g.Configure and maintain VLANs, ACLs, and firewall policie
- s.Diagnose Spanning Tree issues and network performance problem
- s.Support and maintain firewall, switching, and wireless infrastructur
- e.Perform firmware and software upgrades on networking equipmen
- t.Manage and maintain virtualisation environments (VM lifecycle management
- ).Support Microsoft 365 services, including Exchange, Teams, and SharePoin
- t.Assist with Azure infrastructure and understanding of cloud resource fundamental
- s.Support SAN storage environments and understand storage architecture basic
- s.Perform remote troubleshooting of technical incidents and service request
- s.Work within an ITSM ticketing system, managing incidents, prioritisation, and escalatio
- n.Maintain and update technical documentation and knowledge base article
- s.Assist with backup technologies and data protection processe
s.Required Skills & Experie
- nceStrong troubleshooting and analytical problem-solving ski
- llsExperience supporti
- ng:VLAN configuration and managem
- entStatic routing on switches and firewa
- llsACL creation and modificat
- ionInbound and outbound firewall polic
- iesSpanning Tree troubleshoot
ingFirewall Experie
nceExperience supporting at least one of the following vendo
- rs:Check Po
- intCisco Mer
- akiJuni
perSwitching Experie
nceExperience supporti
- ng:HPE / Ar
- ubaCisco Mer
akiWireless Network
ingExperience supporting wireless environments includi
- ng:HPE Ar
- ubaCisco Mer
- akiCi
scoVirtualisat
ionExperience supporting virtual environments includi
ng:Hype
- r-VVM lifecycle management (create/delete/snapshots/maintenan
- ce)Virtual switch managem
entVMw
- areVM lifecycle managem
- entVirtual switch managem
ent…