The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls‑Royce across a site at Bristol Business Park. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community‑based initiatives. In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
Responsibilities
- To provide exceptional levels of customer service.
- To act as a meet and greet in the main reception.
- To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
- Work to a standard set of operating procedures processes that are implemented across the corporate facilities.
- To process room booking requests and issue support documentation to relevant departments.
- Produce monthly statistics of utilisations.
- Process guest WIFI user requests via the online system.
- Support Emergency Evacuation procedures – assisting in the management of Emergency Evacuations.
- Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
- Make decisions and communicate with anyone working in the building outside of core business hours.
- Manage the site stationery supplies.
- Raise work requests through our system for maintenance and cleaning.
- Manage bookings for visitor car parking spaces for the facility.
- Work as part of a flexible team to provide reception and meeting room support.
- Carry out basic administration tasks to support the business.
- To support the review of procedures and processes.
- Ensure that performance is compliant with agreed SLA.
- To put forward any suggestions/initiatives.
- To work as part of a team to deliver a first class service within the facility.
- To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
- Ensure all meeting spaces are set to a defined standard.
- To ensure all customer requests are dealt with efficiently and effectively.
Qualifications
- A highly self‑motivated and passionate team player with a great attention to detail.
- Flexible and proactive.
- Passionate about exceptional customer service.
- Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
- Ability to build positive relations with colleagues, guests and clients.
- Able to interact with all levels of personnel, including Senior Executives within the client organisation.
- Able to work off their own initiative and with minimal direction.
- Confidently able to manage emergency situations and make decisions as required.
- Strong team player with a commitment to support their colleagues.
- Excellent written and oral communication skills.
- Exceptionally organised and skilled in multi‑tasking.
- High attention to detail.
- Working knowledge and competent in the use of Microsoft Office software.
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
- Computer literate (Word, Excel, Outlook E‑mail).
- A clear understanding of Health & Safety practices.
- Customer focused with the ability to build positive relationships.
- Enthusiastic and conscientious approach to all Site Support related tasks.
- Clear, strong and confident communication skills.
- Team player with a “can do” attitude.
Hours
Hours – 40 per week (Monday‑Thursday 07:30‑16:30 & Friday 07:30‑13:30).
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