Receptionist

Job Summary

West Bridgford Medical Centre is a busy and friendly GP practice providing high‑quality care to our patients. We are seeking a motivated and reliable Reception/Administration Assistant to join our supportive team.

Responsibilities

• Ensure the reception and administrative functions run smoothly, providing a high level of service to patients, doctors, nurses, and the wider practice team.
• Answer telephone calls, book appointments, register new and temporary patients.
• Deal with prescription requests and queries, give out results in line with practice protocols, arrange ambulance transport and home visits.
• Greet and direct patients, hand out prescriptions, collect payments for non‑NHS services.
• Manage general enquiries and complaints; file and retrieve patient records; input and extract information from the practice computer system.
• Support admin tasks such as recalls and cytology, maintain confidentiality and security, observe health and safety procedures.
• Keep reception and waiting areas tidy; communicate effectively with patients and team members.
• Perform any other reasonable duties as required.

Working Pattern

Thursday 12:30‑18:30Friday 12:30‑18:30

Qualifications & Experience

• Good standard of general education (essential).
• Experience working within the NHS or in a general practice or GP medical reception (desirable).
• Experience as a medical secretary (desirable).

Essential Skills & Behaviours

• Smart, polite and confident.
• Planning and organising.
• Performing under pressure.
• Adaptability and initiative.
• Team working, self‑motivated and flexible.
• Excellent written and oral communication.
• IT skills – experience with Microsoft Office.
• Time management and ability to work to deadlines.
• Problem‑solving and interpersonal skills.
• Ability to work under pressure and to strict guidelines.
• Confidentiality.

Desirable Knowledge

• Knowledge of SystmOne.
• Health and safety.

Additional Information

Salary: £12.71 per hour (part‑time, permanent). Reference number: A0045-26-0051.

Location: West Bridgford Medical Centre, 97 Musters Road, West Bridgford, Nottingham, NG2 7PX, United Kingdom.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Contact

Practice Manager: Penny KingstonEmail: Penny.Kingston1@nhs.net

Application Note

The closing date is 05 June 2026. Apply now to join a supportive team.

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