Retail Sales Advisor – Omega (London Boutiques)

To provide exceptional customer service to all clients, merchandise, promote, and sell all OMEGA products while meeting sales targets and boutique objectives.

Key Responsibilities

• Sales
  • Greet and serve all clients providing a friendly service and delivering a full and memorable experience.
  • Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
  • Ensure good knowledge of all functions of watches and other OMEGA products.
  • Provide reliable information to clients in all matters relating to sales and customer service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly, quarterly and annual sales targets.
  • Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique.
• Security
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
  • Maintain/build a general awareness of products and security hot spots.
  • Follow Company policy and procedures for opening/closing the store.
  • Maintain correct processing of all deliveries.
• Cash Handling/Payment Transactions
  • All transactions to be handled in a responsible and secure way.
  • Till functions, cashing up, payments and general duties.
  • Dealing with, and handling of, cash, credits cards.
• Care of the Store
  • Ensure the store is kept clean and presentable at all times.
  • Back of house and shop floor are both just as important.
  • Health and Safety aware.
  • Good Visual Merchandising standards.
• Communication
  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by your line manager.
  • Can present, and conduct, themselves in a professional manner to both customers and colleagues.
  • Can deal with international clients and familiar with their customs and culture.
  • Can communicate clearly to clients and colleagues.
• Product Knowledge
  • Attend regular training days.
  • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
  • Be able to deliver good product knowledge to our customers.
• Other
  • To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Professional Requirements

• Experience in the Retail Industry at a sales advisor level.
• Previous experience from a watch/jewellery, or prestige retail back ground.
• Must have an understanding of luxury retail.
• Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
• Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
• Have experience dealing with international customers.
• Ability to communicate in other languages for example, Mandarin or Arabic.

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