Shape the future of luxury lifestyle management. Work directly with founders to define how discerning clients experience Dunia.
About Dunia
Dunia is a private, invite-only concierge operating system for individuals who live complex, global lives.
We sit at the intersection of luxury hospitality, technology, and human orchestration — combining high-touch concierge execution with an evolving AI-powered product layer. Dunia is designed to replace fragmented coordination with a single, continuous operating layer across travel, experiences, and lifestyle.
This is an early-stage role at a foundational moment. The Travel Advisor will work directly with the founders to shape how real users experience Dunia.
The Role
The Travel Advisor is responsible for client onboarding, live concierge execution, and membership conversion following onboarding.
This role operates at the bottom of the funnel once a user is qualified and invited. The focus is execution and consistency across the client experience.
ResponsibilitiesClient Onboarding
- Lead human-led onboarding calls for invited users
- Capture client preferences, patterns, and expectations
- Guide users through app setup and first use
- Ensure clarity, confidence, and readiness to engage
Membership Conversion
- Own conversion from onboarded users to paid members
- Frame membership as natural continuation of onboarding
- Manage follow-ups, decision timing, and payment links
- Track conversion outcomes and reasons for non-conversion
Live Concierge Execution
- Manage active client requests across travel, experiences, and lifestyle
- Prepare proposals, itineraries, and recommendations
- Coordinate with partners and vendors to fulfill requests
- Maintain high standards of communication and discretion
Product Feedback
- Identify friction points and recurring patterns
- Translate client experience into structured feedback
- Share regular insights to inform product iteration
- Support development of repeatable standards
Requirements
- 5–8+ years in luxury hospitality, concierge, lifestyle management, or high-touch client experience
- Experience working with HNW / UHNW clients
- Proficiency with digital tools, CRMs, and internal operating systems
- Familiarity with GDS platforms used in travel and hospitality operations
- Experience issuing or managing travel bookings directly
- Strong written and verbal communication
- High attention to detail and sound judgment
- Comfortable operating in fast-moving, early-stage environments
Strong Plus
- +Experience with private membership or invite-only models
- +Exposure to startups, new products, or evolving systems
- +Curiosity about technology and AI-enabled workflows
- +IATA or ARC accreditation (current or previous)
- +Time-zone alignment with CET / GMT
Success Metrics
- Onboarding Quality & Completion
- Conversion to Paid Member
- Client Satisfaction
- Product Feedback Quality
Join Dunia
Ready to shape the future of luxury lifestyle management? Apply now!
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