Position
Post Room Operative
Location
White City Living – W12
Working Hours
4 on 4 off 0900 – 1900
Salary
£25,224 per annum
Contract
Permanent position that offers stability and room for growth.
About the Role
We are seeking a dedicated and proactive Post Room Operative to manage parcel deliveries and related administrative tasks within a busy residential development. This role will be situated conveniently close to White City station on the Central line. The development consists of 1200 units and will be growing, providing residents with facilities such as a cinema, health club, meeting rooms and residents’ lounge. You will work as part of a team on this development and will be a key part of the customer service team, with responsibilities that extend beyond parcel handling and offer opportunities to grow into a concierge role.
Key Responsibilities and Requirements
- Passionate about creating a positive and safe environment for residents, guests, and the team.
- Expert in customer service, using this expertise to lead, engage, and inspire others.
- Proactive in seeking opportunities to drive the performance of the development.
- Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.
- Values and supports the team, building strong working relationships with residents, guests, and external contractors.
- Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.
Eligibility: Must be eligible to work in the UK without restrictions, providing documented evidence of eligibility.
Benefits
- Award-winning company with first‑class property management services.
- Career growth: fully funded training programmes.
- Perks: exclusive savings on entertainment, travel, dining, shopping, health and fitness.
- Competitive compensation: salary and discretionary bonuses.
- Professional attire: team uniform provided.
- Pension plan: Rendall & Rittner Pension scheme.
- Employee Assistance Programme (EAP) for family, health, financial and work‑related matters.
- Team spirit: collaborative work environment.
- Some benefits may become available after a qualifying period.
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