Customer Service Advisor (ISA)

About the roleAs Customer Service Advisor on a fixed term basis for 9 months, the person in post will be working in a small team dealing with ISA and CTF (Child Trust Fund) requests, which includes activities such as closures, transfer ins and outs. The role holder will spend majority of their time processing on a computer so attention to detail is key. There will be some interaction with customers directly as well as some correspondence with other financial institutes. Full training will be provided for this role and this is an operational on-site role.Our benefits include:28 days holiday a year plus bank holidays and a holiday buy/sell schemeAnnual discretionary bonus schemePersonal pension with matched contributionsLife assurance (6 times annual salary)Company car allowancePrivate Medical InsuranceAbout youTo be successful in this role its essential you have:Strong experience in a customer facing role, including telephony, retail or hospitalityEvidence of IT skills and a demonstrable ability to learn and use new systemsAbility to follow and understand regulatory policies and processesExperience in dealing with challenging or vulnerable customersA background of working in a fast paced environment and achieving targets or deadlinesHigh attention to detailRobust listening and problem solving skillsClear and concise two way communication skills – both written and verbalA passion to deliver an exceptional customer centric approachAbout usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.Proud to be a Disability Confident Committed EmployerWe’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.LocationLeek#J-18808-Ljbffr…