On-site IT Technician

We’re currently looking for an On‑site IT Triage Technician to join a busy and fast‑paced IT support environment in London.

This is a hands‑on, customer‑facing role suited to someone with strong first‑line support experience who enjoys troubleshooting, working under pressure and delivering excellent service to end users.

Key responsibilities

• Providing first‑line support for IT applications and hardware
• Logging, diagnosing and resolving incidents and service requests
• Installing, configuring and maintaining devices and software
• User administration and mobile device management via Microsoft Intune
• Supporting desk moves and office set‑ups
• Delivering support via phone, Teams, email and face‑to‑face

What we’re looking for

• Experience in 1st line / IT support
• Knowledge of Microsoft 365, Windows, Active Directory, Exchange & SCCM
• Strong communication and customer service skills
• Organised, proactive and detail‑focused approach
• Ability to manage multiple tasks in a high‑pressure environment

Location: London – 5 days onsite

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