House Manager

Overview

We are seeking a customer‑centric House Manager to exemplify the high‑quality customer standards that we are renowned for. The House Manager’s key role is to enhance Homeowner quality of life and enable them to maintain independence. This diverse role encompasses high‑level customer service, front‑of‑house, and facilities management. The successful candidate will manage a strong community of Homeowners through event coordination and regular meetings to report company updates and address residents’ priorities.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering help, support and advice as necessary.
• Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
• Being the “face” of McCarthy & Stone for the families and friends of our Homeowners.
• Dealing with Homeowners’ issues with sensitivity, respecting confidentiality and privacy.
• Managing the development – gardens and grounds – efficiently, providing a safe, secure, well‑maintained and pleasant environment.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the fullest.
• Ensuring that all Health and Safety requirements are adhered to.

Qualifications

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service‑oriented position.
• A professional approach with high quality standards.
• Thriving in a busy, varied role where every day is different.
• Resilience and effective problem‑solving skills.
• Awareness of basic Health and Safety (advantage).
• Good level of computer literacy, including Microsoft Word and Outlook.
• Previous or current work‑based first‑aid qualifications; training will be provided.

Hours & Salary

Hours: 35 hours per week, Monday to Friday, working throughout the year.Salary: £26,317.20 plus benefits and bonus.

Benefits

• Group personal pension, life assurance, Employee Assist Scheme and flexible working hours.
• Generous annual leave (starts at 25 days and will rise to 28 days max, plus bank holidays).
• Access to a benefits platform offering discounted Gift Cards, eGifts and offers for leading brands, including restaurants and supermarkets.

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