About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company‑owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land’s End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food‑to‑go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We pride ourselves in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.
About Williton
Williton is a charming Somerset village where history and community spirit meet in the heart of the West Country. With its leafy lanes, friendly local shops, and the heritage West Somerset Railway chugging nearby, it blends traditional English character with a warm, welcoming atmosphere. Whether you’re exploring its historic architecture or simply soaking up the rural tranquillity, Williton offers a lovely taste of countryside life.
The Customer Service Assistant Role
This is a fixed‑term role for 12 weeks. It’s a retail career with training, learning and apprenticeship opportunities that are endless.
- Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: you will play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye‑catching displays to delight our customers.
- Transaction Accuracy: You’ll have attention to detail so we can process all sales transactions accurately and efficiently, including cash‑up tills, and ensure company monies are secure at all times.
- Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
- Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
- Age‑Related Sales: Ensure personal compliance with Age‑Related Sales regulations and Think 25 guidance.
- Health and Safety: you’ll understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in‑store purchases – because you deserve to save while you shop!
- 5.6 weeks per year, calculated on a pro‑rata basis, ensuring you have time to relax and unwind.
- Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
- Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
- Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.
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