Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
The OAFU (Open Access Follow Up) CSW (Cancer Support Worker) is responsible for delivering high-quality, compassionate, and patient-centred care to individuals following cancer treatment at Imperial College Healthcare NHS Trust. The role supports patients on stratified follow-up pathways, with a strong emphasis on health promotion, self-management, and holistic wellbeing.
Working collaboratively with multidisciplinary teams, cancer CNS teams, Macmillan services, and primary care providers, the post holder will play a key role in supporting cancer patients after treatment. The role focuses on co‑ordinating follow‑up care, monitoring patient progress and acting as a central point of contact for patients, carers, GP’s and other multidisciplinary teams.
The successful candidate will contribute to supporting patients to self-manage their condition, arranging appointments and investigations, monitoring patient progress through remote surveillance pathways and ensuring effective communication between multidisciplinary teams. They will provide telephone support and guidance and contribute to service development through participation in audits, quality improvement initiatives, and education of support staff and students.
This role is ideal for a motivated and highly organised individual with excellent communicaton skills and an interest in cancer care and survivorship, who is committed to delivering excellent patient experience within a supportive multidisciplinary environment.
Main duties of the job
- Coordinating remote monitoring and surveillance for patients on stratified follow-up pathways.
- Supporting patients to self‑manage their condition and recovery.
- Acting as a single point of contact for patients and carers after treatment.
- Performing telephone triage and escalating concerns appropriately.
- Assisting with tracking and monitoring of follow‑up patients.
- Helping patients navigate health and social care services.
- Working closely with the Multi‑Disciplinary Team (MDT).
- Organising appointments, investigations, and follow‑up results.
- Providing telephone advice, triage, and signposting patients to appropriate services.
- Ensuring accurate documentation and record keeping.
- Supporting access to wellbeing services, support groups, and charities.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits such as Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
Person specification
Education/ Qualifications
- GCSE English and Maths (Grade A-C) or equivalent
- Evidence of continued role development
- Coaching or teaching qualification
- Psychology or counselling qualification
Experience
- Relevant health or social care experience
- Experience of multiprofessional working
- Experience of coach/teaching patients and carers
- Understanding of the health and social care environment
- Charity sector experience
- Experience in coordinating a patient workload
- Knowledge of cancer treatments, interventions & language
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration – GOV.UK.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr…