Operations Administrator – Sweaty Betty

Join Sweaty Betty as an Operations Administrator and help empower women through fitness and beyond.

Key Responsibilities

• Accurately input, update and track all wholesale orders across ERP and B2B systems.
• Maintain product, pricing and customer data to ensure accuracy across sales and operations platforms.
• Support order confirmations, invoicing and fulfilment tracking so partners receive timely updates.
• Assist in administrative onboarding of new wholesale partners by maintaining setup data and documentation.
• Provide operational and partner support for showroom setup, sample management and event coordination for seasonal sell‑ins and trade shows.
• Liaise with logistics, finance, marketing and customer service teams to ensure accurate order fulfilment and partner communication.
• Ensure timely distribution of marketing, imagery and product information to partners as required.
• Produce weekly delivery and account performance reports for sales and operations teams.
• Maintain and update line sheets, stock trackers and partner dashboards.
• Support the preparation of management reports, presentations and seasonal reviews.
• Monitor and highlight order or delivery discrepancies to ensure swift resolution.
• Act as a key liaison and action response point across the wholesale team, supporting smooth coordination of cross‑team processes and communication.

Measures of Success (KPIs)

• Accuracy and timeliness of order entry and reporting.
• Partner and internal stakeholder satisfaction.
• On‑time delivery of administrative outputs.
• Data accuracy and compliance across systems.
• Contribution to process improvement and efficiency.

Experience & Profile

• 1–2 years’ experience in fashion or consumer goods wholesale, operations or administrative support (global or European operations and logistics experience preferred).
• Strong Excel and data management skills; comfortable working with large datasets.
• High administrative and detail‑oriented, dependable, proactive and with excellent organisational skills.
• Confident, professional and approachable communicator with good written and spoken English (additional languages in French, German or Spanish useful).
• Experience using ERP, CRM or B2B platforms preferred.
• Highly collaborative and comfortable working across commercial and operational teams.

Personal Attributes

• Accurate, organised and reliable under pressure.
• Curious and eager to learn commercial and operational processes.
• Collaborative and team‑oriented.
• Proactive, with a can‑do attitude and a continuous improvement mindset.
• Passionate about supporting brand and business success through operational excellence.

DEI Commitment

We are committed to creating an inclusive and equitable workplace that reflects our mission of empowerment. All applicants will be considered fairly and we actively seek to make our hiring practices inclusive. We value diversity, equity and inclusion at the heart of our business and commit to celebrating different perspectives while continuously learning, developing and challenging ourselves and our partners.

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