Lead engineering excellence across products that protect revenue today while creating a stronger, more resilient foundation for critical business operations and future modernization.
The Director is responsible for leading multiple software development departments delivering business-critical B2B integration solutions. The role combines people leadership, technical governance, and strategic alignment across a distributed, global organization.
The Director ensures teams operate efficiently, follow defined processes and standards, and deliver secure, scalable, and high-quality solutions aligned with the company’s business objectives.
We are looking for a leader that has led transformational efforts, created and delivered technical roadmaps, and creates engineering excellence. This leader plays a key role in protecting and generating revenue by ensuring our products meet the needs of our large and diverse customer base.
Key Responsibilities
Engineering Strategy
- Partner with Product, QA, and Architecture teams to define the roadmap, prioritizing high-value initiatives and platform enhancements.
- Drive the adoption of automation, CI/CD pipelines, and other tools to increase development velocity and reliability.
- Define and continuously improve software development processes, methodologies, and SDLC best practices.
- Establish and enforce release criteria, automated testing goals, and quality benchmarks across teams.
- Ensure that development processes comply with regulatory and audit requirements, including ISAE3402.
Team Leadership
- Manage leaders and broader team across multiple locations (primarily Europe, Vietnam, China, and US).
- Lead four departments consisting of architects, developers, QA engineers, database specialists, and monitoring teams.
- Define individual goals, follow up on performance, and conduct regular evaluations.
- Drive employee engagement, motivation, and retention across geographically distributed teams.
- Promote continuous learning by initiating cross training and identifying ways for the team to grow their skills and experiences.
Organizational Alignment & Collaboration
- Ensure strong alignment between development teams and key stakeholders, including Product, Services + Support, Tech Ops and Sales.
- Act as a key interface between business and engineering to ensure delivery meets business expectations.
- Contribute to cross-functional initiatives and organizational improvements.
Technical Leadership & Architecture Oversight
- Responsible for architecture, design, and security across a portfolio of multiple software products (approx. 10+ systems within B2B supply chain integration).
- Promote innovation in architecture, automation, and development practices to improve scalability, reliability, and user experience.
Delivery & Execution
- Ensure that teams deliver according to agreed goals, roadmaps, and priorities.
- Monitor performance and capacity across teams and initiate improvements where needed.
- Drive execution excellence, ensuring that delivery is not only stable but continuously improving (moving beyond “BAU” mindset where relevant).
- Drive routines and commitments through leaders for daily standups and sprint planning to ensure roadmap alignment and timely resolution of high-priority issues.
- Demonstrate proficiency and curiosity in using AI-enabled engineering tools to enhance productivity, code quality, and problem-solving, while adhering to secure coding standards and engineering best practices.
Requirements For Success
- Bachelor’s degree in Computer Science, or related field preferred or equivalent work experience.
- 10+ years of software engineering experience, with at least 5 years in engineering leadership, including leading global teams.
- Proven success leading teams delivering SaaS or enterprise B2B products.
- Expertise in development frameworks and languages (Java, C#, .NET, Node.js, Python, or similar).
- Demonstrated experience improving team velocity, scaling agile processes, and optimizing engineering workflows.
- Experience owning release trains on live, customer-facing platforms with zero-disruption requirements.
- Solid understanding of software architecture, development processes, and system design.
- Strong stakeholder management and communication skills.
- Ability to balance strategic thinking with operational execution.
- Experience with governance, compliance, and audit-driven development processes.
- Continuous improvement mindset with focus on quality and efficiency.
- Evidence of building strong engineering culture rooted in autonomy, accountability, and technical excellence and KPIs.
- Experience with integration platforms specifically Supply Chain preferred.
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
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