Solutions Architect (EMESA North)

Requirements

• Strong technical background within SaaS, cloud, platform, infrastructure, or software environments
• Experience working with APIs, integrations, platform technologies, or modern cloud-native architectures
• Hands-on experience implementing or deploying technical platforms into customer or production environments
• Experience with Docker and/or Kubernetes deployments
• Ability to understand customer architectures and design implementation approaches across cloud or on-prem environments
• Strong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deployments
• Clear communicator who can explain technical concepts in a practical and understandable way
• Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations
• Ability to travel to customers when required (1-2 times a month)
• (Desirable) Experience with API Management platforms and exposure to authentication and security concepts such as OAuth2, JWT, SSO, LDAP, or API security
• (Desirable) Experience with scripting or development languages such as Java or Python
• (Desirable) Experience working in Solutions Engineering, Platform Engineering, Professional Services, Technical Consulting, DevOps, Support Engineering, or implementation-focused TAM environments
• (Desirable) Experience working in startup or scale-up environments
• (Desirable) Additional European language skills are a plus

What the job involves

• AI is reshaping how organizations build, ship, and scale digital products and APIs are the connective tissue that makes it possible
• We are currently recruiting for an experienced Technical Account Manager to join our growing business
• This is a highly technical, customer-facing role focused on onboarding enterprise customers onto the Gravitee platform and helping them successfully deploy API management solutions into production environments
• You’ll work directly with enterprise customers to understand their existing architecture, map out integration strategies, and design how Gravitee fits into their cloud or on-prem environments
• You’ll then take a hands‑on role implementing and deploying the platform, helping customers successfully launch into production while acting as a trusted technical advisor throughout the onboarding and implementation lifecycle
• We’re open to candidates from Solutions Engineering, Platform Engineering, Professional Services, DevOps, Support Engineering, or implementation-focused TAM backgrounds
• Prior customer‑facing experience is helpful, but strong technical implementation skills, communication ability, and curiosity are more important
• Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
• Effectively manage the tracking of top‑tier customer projects and resolution and escalations on behalf of product and services
• Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
• Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
• Help existing customers to understand business case & value prop, also ensuring post‑sales challenges/pitfalls are identified and mitigated into opportunities
• Understand, advocate, and document customer’s use case, architecture, and roadmap
• Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
• Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

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