An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton.
As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.
Responsibilities
- Handle customer enquiries via telephone and email in a professional manner
- Process all customer orders and maintain accurate and up-to-date records
- Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery
- Assist the internal Sales team with administrative duties and phone cover during peak times
- Carry out additional ad-hoc duties as required to support the business
Ideal Candidate
- Prior customer service experience, ideally within manufacturing
- Excellent written and verbal communication skills and ability to communicate effectively
- Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy
- Strong organisational, prioritising and problem‑solving skills
- Conscientious, self‑motivated, and able to work independently
- Strong team‑working skills, contributing positively to a collaborative environment
- Patient, polite, and assertive approach
The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a great holiday allowance of 28 days and high-end newly built purpose offices with onsite canteen, free onsite parking, down‑time rooms, onsite gym and more.
If you would like to hear more about this exciting opportunity and make your mark in a fast‑paced, supportive, and growing business, please APPLY NOW
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