Location: George Green, Head Office (Poplar)
Salary: A GBP 56,436 – A GBP 59,574 per annum
Vacancy Type: Full Time – 35 Hours per week
Poplar HARCA is an award‑winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. An opportunity has arisen within our Repairs Team for a Property Services Manager. The Property Services Manager leads a team of surveyors and contractors to deliver effective, resident‑focussed, value for money building surveying services. This includes stock condition surveys, diagnostic inspections, complex casework, and resource allocation. Working with a range of internal and external stakeholders, the Property Services Manager ensures that Poplar HARCA’s homes are safe, warm, dry and meet all requirements.
Postholder Responsibilities
- Lead Poplar HARCA’s surveying activities
- Develop a high‑performing, customer‑centric team
- Promote a safety‑first culture: ensure the team acts on health, safety, and wellbeing concerns
- Ensure that targets are met and that works are managed to time and budget
- Ensure that residents are updated in a timely and courteous way, and that promises are kept
- Ensure that surveying activities are compliant with statutory, regulatory, and policy requirements
- Manage a portfolio of measured term contracts to deliver high quality, cost‑effective services
- Champion excellence in data management and record keeping
- Develop systems and processes that ensure the proper recording of repair and property information
- Monitor key performance indicators, identify and rectify adverse trends
- Be responsible for the line management and career development of a team
- Develop, manage, motivate, support and train a team to deliver excellent, value for money services
Person Specification
- Degree or HND in a relevant building‑related subject
- Professional certification (MRICS or MCIOB)
Experience
- Working in a role with a similar level of responsibility
- Delivering excellence in a highly pressured environment
- Managing health and safety in a surveying context
Knowledge In
- Building regulations and best practice
- Construction industry procedures and frameworks
- Disrepair case management
- Data management practices
- Service implications of working in diverse communities
Closing Date: Friday 19 June 2026 (5:00 pm)
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