Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
We are looking for an Operations Director to join the Healthcare North Senior Management Team, to provide leadership across the North East & Scotland region. As Operations Director, you will provide strategic and operational leadership to ensure the delivery of safe, effective, and person-centred care across your portfolio of services. Reporting to the Divisional Managing Director, you will play a key role in shaping the performance, culture, and growth of the region – supporting Hospital managers and teams to achieve outstanding outcomes for the people we support. Central to your leadership approach will be a commitment to compassionate leadership and a just culture, ensuring that colleagues feel supported, valued and empowered to learn and improve.
Responsibilities
- Providing visible leadership and operational oversight across six healthcare services in the North East & Scotland.
- Ensuring services meet regulatory and contractual requirements, maintaining compliance with CQC/HIS and other relevant standards.
- Oversee and drive achievement of critical business KPIs, implementing initiatives to improve productivity, quality, safety and financial performance.
- Supporting Hospital managers to develop strong, motivated teams that deliver excellence in care and experience.
- Driving and embedding a Just culture approach across the region.
- Leading on service development, performance management, and stakeholder engagement across the region.
- Building and developing productive working relationships with both internal and external stakeholders.
- Contributing to divisional strategy and decision-making as a key member of the Healthcare North Division Senior Management Team.
About you
- Experience in a mental health care management / leadership role.
- Experience in working in the independent healthcare sector or NHS. Good knowledge of the CQC and HIS regulatory framework and relevant experience.
- Excellent people management and communication skills.
- Strong financial management, performance, and service development experience.
- The ability to lead through influence, collaboration, and integrity.
- Flexible and able to travel to meet the requirements of the role.
Benefits
- Competitive Salary: £100,000 – £110,000 per annum, subject to experience.
- Car allowance.
- Opportunity to undertake further learning with our excellent apprenticeship scheme.
- Expert supervision & support.
- Free Health Cash Plan.
- 24‑hour free GP support line.
- Free life assurance cover.
- Free eye tests.
- Car lease discounts.
- Discounted gym membership.
- Free mortgage broker and insurance cover.
- Pension scheme.
- Employee NHS discount savings & Cycle to Work scheme.
- Smart Health Toolkit – providing fitness programmes, nutrition consultation and health checks.
Please note, successful candidates will be required to undergo an enhanced DBS check.
What next? If you care about making a difference – we want to talk to you.
Work Location: In person
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