Overview
Harvey Nichols is looking for a Cash Office Assistant to join our Cash Office team in Knightsbridge, a destination for modern luxury, iconic scent houses, and unforgettable client experiences.
About The Role…
As a Cash Office Assistant, you will play a vital role in supporting the accurate and efficient financial operations of our Knightsbridge store. Working within a fast-paced luxury retail environment, you will ensure all cash office processes are completed with precision, integrity, and confidentiality.
Responsibilities
- Accurately deliver all Cash Office administration functions in line with company policy, audit requirements, and compliance procedures.
- Manage payment reconciliations, ensuring all transactions are processed and balanced correctly.
- Oversee float management and support the smooth daily operation of tills and cash handling processes.
- Investigate and report till discrepancies, chargebacks, and payment issues with accuracy and professionalism.
- Complete regular audits and maintain detailed financial records to support operational excellence.
- Reconcile Hospitality trade and analyse reports to ensure accuracy between store operations and Head Office.
- Issue and reconcile employee expenses while ensuring full adherence to company policy.
- Resolve client payment queries efficiently, providing a professional and solutions-focused approach.
- Respond promptly and effectively to phone calls and emails, maintaining excellent communication standards.
- Liaise confidently with external partners, payment providers, and internal departments where required.
- Navigate Acquirer portals and Back Office systems with confidence and accuracy.
- Maintain strict compliance with PCI DSS, AML, GDPR, security, and confidentiality procedures at all times.
Qualifications
- Do you have previous administration experience within a retail, hospitality, or finance environment?
- Are you confident using Microsoft Excel and working with financial data?
- Do you have experience handling cash and reconciliations accurately?
- Can you remain calm and organised while working under pressure and managing multiple priorities?
- Are you a strong problem-solver with excellent analytical and numerical skills?
- Do you possess exceptional attention to detail and a high level of accuracy?
- Are you an excellent communicator with strong verbal and written communication skills?
- Do you work well independently while also contributing positively as part of a team?
- Are you confident managing your own workload and prioritising tasks effectively?
Beneficial Experience
- Previous Back Office POS experience.
- Experience using Sterling cash handling systems.
- Previous experience working within a team-focused environment.
Working hours
This is a full-time position working 37.5 hours a week including weekends, Bank Holidays, and occasional evening shifts. Flexibility is essential.
What’s next?
If you are looking to develop your career within a luxury retail environment and have a passion for accuracy, organisation, and operational excellence, we would love to hear from you.
#J-18808-Ljbffr…