TechEdge Service Coordinator

Job Summary

The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Actively triage all calls and inquiries from customers.
• Assign and schedule service requests from clients or company personnel.
• Manage resources efficiently and effectively for all scheduled services.
• Monitor service orders assigned to technicians.
• Responsible for the life cycle of service orders (create, edit, complete and invoice).
• Reconcile various CRM reports on a monthly basis.
• Maintain parts and rental equipment inventory.
• Process returned merchandise and warranty claims.
• Work closely with Branch Procurement Specialist(s) on resource and project planning.
• Demonstrate a commitment to Patterson values and professionalism through appropriate conduct at all times.
• Perform other duties as assigned.

Job Qualifications

• High school diploma or equivalent relevant experience.
• Previous customer service experience is required, with excellent verbal/phone communication and organizational skills.
• Strong organizational and multi‑tasking skills, sound judgment, and excellent decision‑making abilities, with great attention to detail.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• 1–3 years of experience in dispatching.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.
• Mastering Microsoft Office Suite 365.
• Excellent communication skills, both written and verbal, in English and in French.
• Knowledge of SAP software is an asset.
• Knowledge of the dental industry is an asset.

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