Operations Engineer – Global Command Center
In the Global Command Center (GCC), you will act as part of a collaborative team environment. Your role involves receiving incoming calls, communications, and tickets, performing first‑call triage, resolution, dispatch, and escalation for incidents ranging from low priority to on‑air emergencies.
You will monitor services and equipment across a wide variety of systems and technologies, coordinate communication around major incidents with organization‑wide impact, and log all incidents and requests in an industry standard IT Service Management tool. Your work supports WBD production teams, engineering groups, on‑air talent, journalists, and editors worldwide, providing 24/7 support.
Key Competencies
- Technology: Competencies in digital audio & video studio environments, control systems, audio and video edit tech, MAM, contribution and distribution systems, and a strong understanding of IP production environments (SMPTE 2022/2110).
- Production: Solid understanding of the production and editorial process and how technology failures impact content production and audience delivery on linear platforms.
- Leadership & Management: Ability to lead major incident response, set priorities, provide direction, influence non‑reporting groups, and communicate clearly with senior leadership and stakeholders.
- Service Management: Knowledge of Service Transition, Service Operation (including incident, major incident, problem, and change management), and service reporting.
Onsite Working
This role is advertised as onsite; all working hours and days will be carried out at the point of work, subject to any applicable laws and reasonable notice for business needs.
Championing Inclusion
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal‑opportunity employer means we consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability, or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
#J-18808-Ljbffr…