Job Title
IT Solutions Architect
Location
Gloucester
Role Overview
As the IT Solutions Architect you will provide solution ownership and guidance during the sales process, identifying and clarifying a customer’s technical and business requirements and applying them to the design of value-based propositions using the GBEC approved solutions. You will manage the overall quality of the client solution, working with delivery and support teams to deliver supportable, scalable solutions for our customers. You will be the technical owner of all customer‑design solutions scoped and designed through the sales cycle, ensuring a clear handover into GBEC delivery teams to support the solution throughout the customer’s lifecycle.
Duties and Responsibilities
- Providing high‑level and detailed technology solution designs
- Supporting sales and bid teams with opportunities, and responding to ad‑hoc requests by tight deadlines
- Agreeing the design solution plans with the lead BDM and designer
- Reviewing technical solution designs with suppliers to ensure they meet specification and manufacturer compliance
- Handing over the project brief to the projects team
- Estimating costs and preparing business cases for IT solutions, considering infrastructure, licences, development and support for client solutions
- Maintaining awareness and researching new technologies that GBE Converge can provide to existing or new customers
- Providing technical expertise on key client projects or support work
- Providing pre‑sales support to GBE Converge
- Providing excellent and effective customer service at all times
- Ensuring all paperwork relating to design is accurately completed and submitted in line with the sales‑to‑projects handover process
- Ensuring that system designs satisfy quality standards and procedures
- Adhering to the company technology stack onboarding process
- Developing sales presentation material
- Any other tasks requested by your line manager
Person Specification
Essential
- Implementing and administering Cisco solutions (CCNA) and Cisco Certified Network Professional (CCNP)
- Over 2 years’ experience working in technical solutions or a similar role
- Experience assessing a broad range of information solutions and products
- Excellent communication skills, both written and verbal
- Ability to explain technical concepts to different audiences
- Strong critical thinking and problem‑solving aptitude
- Excellent organisational skills
- Experience troubleshooting enterprise‑level environments
- Willingness to learn new skills in a fast‑paced environment
- Comfortable working within a team or using own initiative
- Good customer service skills and experience in providing customer service
Desirable
- Aruba Certified Design Professional (ACDP)
- Cisco CCIE qualification
- Microsoft Certified Azure Solutions Architect Expert
- HPE ATP – Hybrid IT Solutions V2
- Wireless surveying – Ekahau Design
Working Conditions
The role is primarily office‑based but requires national travel for off‑site customer meetings and workshops. Long periods of work in front of a VDU are expected, with regular breaks. Availability to work evenings, weekends and bank holidays on request is required.
Group Compliance
- Compliance with all legislative and British Standard requirements
- Compliance with associated accreditation bodies such as NSI, BAFE, LPCB, FIA and others as required
- Maximise customer satisfaction with the services provided
- Work to reduce, renew and recycle any waste on and off sites
- Protect the environment and avoid toxic materials where possible
- Work to best safety practice and ensure actions do not cause harm to self or others
- Employees shall not tamper with PPE or plant machinery that may cause harm
- Ensure all minimum training requirements are met in compliance with relevant ISO standards
- Ensure any IT incidents are reported and resolved timely (internally or externally)
- Maintain clear desk and screen at all times
- Compliance to ensure no deliberate breaches in security information or systems
Benefits
- Virtual GP for the employee and household members
- Salary Finance scheme allowing access to earned pay before payday for a small fee
- Choices flexible lifestyle benefits platform, including up to five extra days holiday per year
- Critical illness insurance, dental treatment, and technology products at affordable cost
- MiDeals platform providing high‑street discounts from thousands of retailers and gyms
- Cycle‑to‑work scheme
- Life cover of up to four times salary
- Enhanced pension contributions, save‑as‑you‑earn scheme, and Mitie Matching Share Plan
- Mitie Stars awards with cash prizes and opportunities for larger prizes
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
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