Development Coordinator

Join Superdrug Head Office – Make a Real Difference Every Day!

Location: Field based

Hours: 37.5 | 9.00am – 5.30pm

Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here’s The Exciting Bit… A Day Includes

Role & Responsibility – Development & Fixtures Co‑ordinator

This role is field based, with regular UK travel. Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture to build customer love in every touchpoint of our O+O platform. Working as part of the Fixture Development Team, supporting the Fixtures & Development Manager.

Key Responsibilities

• First point of contact for teams regarding fixture development projects, assisting with progression of information.
• Manage a range of development projects from initial brief through to manufacture.
• Lead communication to wider teams on fixture requirements.
• Work closely with procurement, commercial and the rollout team to ensure smooth landing of projects.
• Coordinate meeting requirements for development projects with Fixtures Manager.
• Participate in meetings, collate notes and define next step ownership.
• Assist in progression of detail and monitor next step progression with working group of project.
• See every interaction with the customer as an opportunity to delight them; comfortable using different platforms to communicate.
• Understand customer needs and empower others to remove barriers to deliver great service.
• Use positive language and behaviours in all interactions, building trust and rapport.
• Prioritise actions that delight the customer/colleague.
• Suggest and support new ideas and ways of working designed to improve service.
• Ensure new fixture arrives in the right place at the right time, working closely with the rollout team.
• Work with stakeholders & suppliers for all development projects to assist in progression of detail and monitor next steps with project working group.
• Ownership of smaller development projects from brief through to rollout.
• Investigate information as required to support project progression at handover to rollout, ensuring all specification details are collated and loaded into Fixture database.
• Stay on top of retail display trends, producing insights packs & cascade to team.
• Confidently communicate, challenge and give feedback to others.
• Encourage teamwork & collaboration within own team and others.
• Recognise strengths & contributions of various teams, build on networks to understand priorities of others.
• Seek feedback, listen, and take responsibility to find positive outcomes and solutions.
• Generate and share ideas both within immediate team and outside.
• Maintain budget tracker, raise purchase orders and liaise with finance & commercial teams for CER documentation.
• Assist with organisation of tenders, creating tender packs, coordinating with legal, collating submissions, attending review meetings, and ensuring documentation is loaded onto central database.
• Create final submission packs including IC paper and legal forms, progress approval process.
• Monitor supplier trackers, collate KPI documentation, maintain fixture fit‑out specifications, issue KPI meetings notes.
• Maintain specification details for fixtures database; manage design risk assessment, weight testing documentation, fitting instructions, drawing packs; ensuring relevant documents are issued to correct departments.

Finance

• Creation of CER documentation liaising with finance & commercial teams to ensure allocation of budget lines identified for PO allocation once IC approved.
• Raise all purchase orders requested in a timely manner for our suppliers.
• Maintain and update the budget tracker, highlighting risk.

Tender & Quote

• Assist with organisation of tenders and creating tender packs.
• Coordinate with legal for initial contract creation during tender.
• Collate all submissions for analysis.
• Attend review meetings to collate notes/scorecard details at each stage of review.
• Ensure all documentation is loaded onto central database for audit purposes.
• Create final submission packs including IC paper and legal forms with all relevant signatories.
• Progress approval process and return missing/additional details in a timely manner.

Ad‑hoc/general

• Maintain supplier trackers, collate KPI documentation from implementation and project management team.
• Own fixture fit‑out specifications, ensuring they are kept up to date.
• Attend KPI meetings to collate notes/scorecard details and issue to all in a timely manner.
• Responsible for maintaining specification details for fixtures database.
• Manage fixture fit‑out spec, design risk assessment, weight testing documentation, fitting instructions, drawing packs.
• Ensure relevant documents are issued to correct departments.
• Coordinate with project managers, store ops, merchandising.

What’s In It For You

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Car allowance per career band
• Company pension matching and bonus
• Access to Stream, a money management app giving you a percentage of your pay as you earn it
• Being part of a group who work closely with Savers, The Perfume Shop and Three UK
• Part of A.S. Watson Group, the world’s largest international health and beauty retailer with over 15,700 stores in 25 markets
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special

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