Customer Assistant – Operations – Lancaster

Company: Marks & Spencer Plc
Apply for the Customer Assistant – Operations – Lancaster
Location: Aldcliffe
Job Description:

Work Pattern

Week 1

  • Monday: 05:00–09:00
  • Wednesday: 05:00–09:00
  • Friday: 05:00–09:00
  • Saturday: 05:00–09:00

Week 2

  • Sunday: 05:00–09:00
  • Monday: 05:00–09:00
  • Wednesday: 05:00–09:00
  • Friday: 05:00–09:00

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Job Title

Customer Assistant in Operations at M&S

You’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Responsibilities

  • Responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop.
  • Fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
  • Flexibility is vital; you’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
  • Being digitally confident is essential; you’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
  • Being a team player is essential; you’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
  • Flexibility is vital; from early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

Benefits / Bonus

+ £3.00 p/h unsocial premium for hours worked between 22:00-06:00.

Application

Are you ready for it? Take Your Marks and apply today.

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Posted: June 13th, 2026