Customer Service Assistant
Job Type: Permanent
Location: Derby, DE24 8HJ
Hours: 40 hours per week, Monday – Friday, 08:30 – 17:00 with 30 mins lunch.
Responsibilities
You’ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. You’ll be on the phone and the face of our trade counter, providing expert knowledge and assistance to walk‑in customers. You’ll proactively follow up on outstanding enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.
Qualifications
- Knowledge of MRO/Engineering products is ideal, but full training will be provided
- Prior internal sales experience or experience within a customer service / administrative environment
- Excellent negotiation and communication skills
- Self‑motivated, with strong organisational and time‑management skills
- Ability to work independently and as part of a team
- Work well under pressure in a fast‑paced environment
Benefits
- From 23 days annual leave (plus public/bank holidays)
- Life assurance cover (x2 salary)
- Invitation to healthcare schemes
- Company pension scheme
- Wellness programmes
- Uniform and PPE provided
- Training and development provided through our own Hayley Academy
Recruitment Process
- Initial screening
- Microsoft Teams interview with our Talent Acquisition Advisor
- Face to face interview either in‑person or Microsoft Teams
- Decision outcome
Additional Information
We’ll close this role on Friday 19th June, but may do so earlier if we receive strong interest.
Not sure you tick every box? Please don’t let that stop you from applying.
Need any reasonable adjustments? Just give our talent acquisition team a shout.
Any questions on your mind? Please reach out to us at careers@hayley-group.co.uk.
We’re proud to be an equal opportunities employer and are committed to rewarding our people.
#J-18808-Ljbffr…