Sales AssistantKings Road – London

As a Sat Sales Assistant you will support the store management team, drive turnover and revenue through lean principles, and provide excellent customer service as an ambassador of the Ryman brand.

Responsibilities

• Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group, learning about the business and sharing knowledge with customers.
• Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention.
• Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business.
• Engage with customers enthusiastically, establish customer needs and help them purchase by matching products to those needs through application of product knowledge, highlighting promotions and upselling.
• Carry out stock replenishment and maintain accuracy of stock systems when required.
• Promote high visual merchandising standards, ensuring store housekeeping standards are maintained.
• Acquire and continually develop high level product knowledge.
• Recognise and act upon opportunities to increase sales value by offering appropriate additional items.
• Ensure compliance with all relevant Health and Safety policies.

Qualifications

• Passion for the Ryman Brand and associated companies.
• Passion for exceeding customer expectations.
• Enthusiastic, driven, and focused on achieving results.
• Self‑motivated ability to work well independently and as part of a team.
• Confident approach toward maximizing sales opportunities.
• Strong communication and teamwork skills.
• Dedication to learning and developing own skills.
• Flexibility towards working hours and location.

Benefits

• A dynamic team where growth, ideas, and impact matter.
• Competitive pay package.
• Company pension scheme with the option to enhance.
• Generous holiday allowance, including an extra wellbeing day.
• Training programme to excel in your role.
• Apprenticeship programs to continue skill development.
• Access to mental health first aiders, wellness sessions, and support groups.
• Exclusive discounts across all brands and through benefits hub.
• Cycle2Work scheme.
• Long service and recognition awards.
• Colleague referral scheme.

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. We welcome everyone and create inclusive teams, celebrating difference and encouraging everyone to join us and be themselves at work.

This job description is not exhaustive and other duties may be required.

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