The JLA story began in 1973 when we started out as a family run commercial laundry business; we’ve experienced rapid growth since and we’re now market leaders, providing laundry, catering, heating, fire safety, infection control, and air conditioning solutions. JLA is a thriving place to work; it’s dynamic, fast paced and full of variety. With constant innovation in our products as well as constant investment in our workplace and employees, JLA is an exciting place to be.
Overview
Our Installation Coordinators are absolutely vital to our success at JLA. The ideal candidate will have experience working with customers in multiple forms of communication. The role can be demanding and would suit a person who is comfortable and thrives working with differing priorities.
Key Responsibilities
- Managing the scheduling and administration of installations for our customers
- Keeping customers up to date throughout each stage of the process
- Delivering IFS to install not to exceed 13 days
- Completing post install NPS calls with the customer
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Qualifications, Skills and Experiences
- Good communication and customer service skills
- Strong organisational skills
- Excellent communication skills
- Proficient level of computer skills
- Good knowledge of the English language, both written and verbal
- Experience of adapting quickly to meet the needs of stakeholders
- Strong desire to succeed
- Good time management skills
- Resourceful, with the ability to work independently
Desirable
- Experience working with stakeholders
- Microsoft Excel skills
- Experience of working in a target-based role
- Aptitude for applying initiative
- Talent for solving problems and exploring improved ways of doing things
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