Large Loss Technician
Location: Leicester, London or Bexhill (all hybrid)
Role Overview
We’re seeking experienced Large Loss Technicians to manage a portfolio of significant bodily injury claims (up to a value of £250k) within our Bodily Injury department. The role involves technical decision‑making, stakeholder engagement, and coaching to strengthen our claims capability.
Responsibilities
- Manage your own portfolio of complex motor personal injury claims, typically valued up to £250k, working within agreed authority levels and business defined criteria.
- Engage and negotiate with a wide range of stakeholders to drive efficient and fair claim resolution, including customers, witnesses, insurers, solicitors, repairers, engineers, forensic accountants, investigators, medical agencies and police authorities.
- Support colleagues through technical coaching and guidance and act as a technical referral point, providing mentoring and training.
- Conduct technical audits as required, accurately record findings and highlight emerging trends or knowledge gaps.
- Identify and prevent fraudulent activity, ensuring claims are handled with diligence and integrity.
- Participate in strategic projects aimed at enhancing our technical capability and keeping the unit ahead of industry trends and best practice.
Qualifications
- Proven experience handling high‑value motor bodily injury claims, usually over £150k‑250k.
- Sound technical knowledge of motor injury claims, including liability, causation, quantum assessment, rehabilitation and litigation strategy.
- Understanding of legal frameworks such as the CPR, case law developments, Ogden principles and claims cost management.
- Experience in mentoring or coaching others as a technical referral point or in capability development.
- Experience working with external suppliers such as solicitors, counsel and medical experts.
- Strong analytical capability, able to identify trends and maintain good computer literacy.
Interview Process
- Recruiter screening call.
- Technical test (virtual via Teams).
- Second interview with the hiring team (virtual via Teams).
Benefits
- Competitive salary and an eligible annual 4Cs performance bonus.
- Flexible hybrid working approach.
- Competitive bonus scheme and a 4x salary life assurance cover.
- Income protection at no extra cost and matched pension contributions up to 10%.
- Discounts, cashback and free access to financial wellbeing support.
- Mental wellbeing programme with a thrive mental health app, 24/7 colleague assistance, in‑house first aiders and support groups.
- 25 days annual leave plus bank holidays, with option to buy or sell one week.
- Healthcare cashback plans, dental plans and discounted health assessments.
- Cycle‑to‑work and tech schemes, discounted and free onsite facilities and social events throughout the year.
Equal Opportunity & Diversity
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
It is a Disability Confident employer and offers support and adjustments throughout the recruitment journey.
Immigration
Regrettably, we are unable to offer sponsorship for this role.
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