Job Introduction
Handelsbanken is a relationship bank built on trust, long-term thinking and local decision-making. We provide bespoke banking and wealth management services to personal and corporate customers. Our decentralised model means decisions are made close to the customer, in our branches. Our central Functions teams play a vital role in supporting the branch network, providing the expertise, governance and infrastructure that enable branches to serve customers effectively and sustainably.
This approach has underpinned our success for decades. Handelsbanken is independently recognised as one of Europe’s safest commercial banks, holds the strongest credit rating among its peers and is consistently ranked highly for customer satisfaction and relationship banking.
Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long-term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.
Key Responsibilities
- Develop a digital product roadmap for online banking and security solutions, ensuring alignment to the wider Digital Meeting Places product vision and establish an associated backlog, taking accountability for successful delivery against this with a clear user focussed, service design approach.
- Collaborate with key stakeholders from across the business including Financial Product, Technology, Group, Branches, and the control functions to understand business needs and priorities, supporting effective inclusion in your product roadmap.
- Oversee a pro-active, customer focussed, multi-disciplinary team, working with skilled specialists across insights, UX design, technology delivery, Group, security and architecture, in order to develop highly effective digital products through a process of research, ideation and design.
- Define and measure the success criteria for your digital product(s), creating a clear set of business outcomes that support the Bank’s wider strategic objectives.
- Establish clear feedback loops to understand the impact of your product and feed changes and improvements into your backlog, continually reviewing, refining and prioritising the backlog to create optimal value in line with the overarching product roadmap vision and business outcomes.
- Be responsible for ensuring the seamless delivery of digital products to end users, including appropriate training, communications and literature to facilitate adoption.
- Work closely with stakeholders in Group (Sweden) to accelerate digital development and ensure optimal ways of working.
What we’re looking for
- Customer-centric with a strong focus on end user experience and outcomes.
- A strong working knowledge of the Financial Services industry and PSD2 regulations.
- Experience of a digital product delivery environment with exposure to, or knowledge of, agile development and change methodologies.
- Highly positive and collaborative team player, who actively engages stakeholders, supports team members, and shares knowledge with others.
- A strong understanding of what good looks like for online banking journeys and customer authentication solutions.
- Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders.
- Ability to manage multiple deliverables simultaneously, often with competing priorities.
- Strong awareness of the digital banking ecosystem, keeping abreast of market trends and competitor propositions.
- Strong written and verbal communication skills.
Benefits
We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind. In addition, there is a flexible benefits package with key highlights detailed below.
Equal Opportunity Statement
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
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