Job Title: SC Cleared Desktop Support Analyst
Location: Remote/Bristol
Duration: 3 months with possible extension
Rate: Up to £250 per day via an approved umbrella company
Eligibility: Must be willing and eligible to go through the SC Clearance process
Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second‑line support across multiple sites.
What you’ll be doing:
- Troubleshooting and resolving hardware and software issues across desktop environments.
- Supporting Windows 10 platforms, including configuration and support for mobile devices.
- Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs.
- Maintaining operational and technical documentation to high standards.
- Collaborating with third‑line teams to support server and network infrastructure.
- Providing excellent customer service and clear communication to end users.
- Assisting with fault management, equipment swaps, and request fulfilment.
What you’ll bring:
- Experience working in a service delivery environment with a focus on desktop support.
- Strong knowledge of ITIL processes and second‑line support practices.
- Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems.
- Ability to troubleshoot complex technical issues and liaise effectively with third‑line teams.
- Excellent communication skills, customer‑focused attitude, and a flexible, can‑do approach.
- Strong organisational skills with the ability to prioritise effectively and work to deadlines.
- Security clearance to MoD SC level, with the ability to attain higher clearances if required.
- Willingness to travel between sites as needed.
Qualifications & Certifications:
- Proven experience in desktop support and service management.
- Knowledge of ITIL frameworks.
- Relevant technical certifications are advantageous.
This role offers a supportive environment where your expertise will make a real impact. If you’re ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward‑thinking organisation committed to excellence.
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