About the Role
Our stores are the life and soul of our business. They act as the main touchpoints with our ever‑evolving consumer base, and as a store supervisor you’ll maintain a first‑class experience and uphold the brand’s standards.
Responsibilities
- Ensure efficient running of the shop floor to achieve highest levels of customer service, sales and profit.
- Support management in personnel, product, merchandising and business process functions.
- Participate in weekly management and staff meetings.
- Communicate marketing and sales promotions to staff.
- Drive shop‑floor sales, exceed store targets, and motivate team to achieve goals while offering customers an exemplary store journey.
- Foster a positive store experience by treating all customers and colleagues fairly and consistently.
- Support the team in delivering business strategy and ensure consistent training on product knowledge and store maintenance.
- Achieve company standards and goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
- Perform manager‑on‑duty functions, manage store opening/closing and the sales floor.
- Focus staff on building quality relationships with internal and external customers.
- Ensure “door‑to‑floor” best practices and visual merchandising directives are executed and reviewed consistently.
- Work with management to build a talent pool for key positions and potential successors.
About You
- Previous track record in supervisory or specialist roles within a premium or luxury brand.
- People‑management experience, capable of resolving conflicts and unproductive disagreements.
- Effective communicator who builds relationships easily.
- Team player who recognizes and celebrates contributions and achievements.
- Confident in giving feedback that promotes positive behavioural change.
- Adaptable to change, able to work quickly and at pace.
- Energetic and authentic with a clear presence on the shop floor.
- Approaches all issues with a ‘can‑do’ attitude and takes initiative to solve in‑store challenges.
What We Offer
PVH Europe and its brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates and offer a comprehensive benefits program that protects, provides peace of mind and offers flexibility at home and at work.
PVH is an equal‑opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. Compensation is based solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
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